WILDIX HOTEL

WILDIX VERTICAL SOLUTIONS FOR HOTELS

Hotels often have to face problems owing to inefficient processes, related to the old infrastructure, but not only.
The core of the problem is simply the lack of high-tech and automated tools that could meet the needs of the hospitality market.

Strong customer service and efficient communication within the team are the key points

How much time wasted while trying to reach the staff on different stores of the hotel or in the conference hall?
How many resources are involved in different booking centers for reservations management?
How many opportunities are lost due to the poor customer service?

Wildix Hotel solution is designed to solve these problems.

The Wildix Hotel PBX and VoIP phones empowered with Unified Communications, provide you with the complete set of tools for internal and external communication management, thanks to its integration with FIAS protocol and with the most common hotel management software.

In addition, Wildix System supports fax management via email and ensures your mobility and availability thanks to smartphone apps for iOS and Android.

BOOKING CENTERS

The booking centers report a significant increase on service quality and at the same time, reduction of resources involved.
Thanks to WMS network, remote offices can be connected to the same corporate intra-network, which allows you to manage the calls either on-site or remotely, and to achieve considerable cost savings on internal and also on external calls, thanks to multi-operator lines management.

INTEGRATION WITH FIAS

Thanks to Wildix WebAPIs, Wildix PBX features are integrated into the most common hotel management systems that implement FIAS protocol.

Features supported: Check in, Check out, Charging of services, Wake up calls

Some of our realizations

2017 BEST WESTERN ALBERGO ROMA Castelfranco Veneto

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Albergo Roma is an important building with six floors located in the city center of Castelfranco Veneto. The hotel skirts the ancient walls of the city and it has 76 rooms, a restaurant with 120 seats, a fitness room and a wellness center. It is the starting point for many tourists, who come to visit the most important cities of the Veneto region, the Dolomites and the Adriatic Sea.

A Phillips telephone exchange managed more than 100 internal numbers of the collaborators, the DECT system which guaranteed the communication among the floors and the phones for the guests in the rooms.

“The Phillips machine was very old and it has been hit by an electric shock during a storm, which has damaged it irreparably; at that point, we have contacted our historical supplier, but he proposed us a traditional telephone exchange”.

However, Albergo Roma was searching for a new system, so it contacts Eurogroup, a company with several Italian and International offices, which proposed an innovative solution.

“We have used the existing servers of the hotel to install a virtual machine and we have decided to remove the DECT system and to configure instead the Mobility and the smartphone Apps, which allow the customer to manage the communication among floors more efficiently”.

In order to manage internally all the reservations, Albergo Roma will implement the Kite system, the chat and calling system directly from the website, for the purpose to guarantee to the customers an immediate contact with the staff of the hotel and the booking through the website.